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Your Ford, Your Choice

You have the right to choose where your vehicle is repaired.

You have the right to choose where your Ford is repaired. Even if your insurer recommends an "approved repairer" or suggests you must use their network, the decision is still yours.

Why your choice matters

Choosing a Ford Certified Collision Network Repairer helps protect the quality, safety and value of your vehicle. Your Ford is repaired by Ford trained technicians using specialist tools, and repaired to Ford standards.

What Insurers might say

You can usually choose where your Ford is repaired, even if your insurer suggests an approved repairer. Tell your insurer you're choosing a Ford Certified Collision Network Repairer and ask them to record it on your claim. Your insurer may require authorisation and policy terms may apply.

If you require any further information please get in touch with our specialist Ford repair team.

Why Choose Ford

  • Ford-trained technicians

  • Specialist tools & repair methods

  • Repairs to Ford standards

  • Genuine Ford parts where required

What to do next

One call does it all

Call our support line 0203 564 4444, one call and we can sort it all.

Report your accident online

Report your incident in minutes. Quick, easy and secure.

Track my repair (24/7 portal)

A simple, quick way to organise and track your Ford repair.

Your repair journey, always in view.

Stay updated at every step with your dedicated Ford repair portal, available 24/7.

Your repair portal

Certified repairs. Added confidence.

Ford Certified Collision Network ensure repairs completed to Ford standards.

FCCN Repairers

Your Questions, answered

How long will repairs take?

Repair durations vary depending on the level of damage, Ford parts availability, and the speed of insurance authorisation. Our approved network will give you a clear, realistic timeline for your Ford repair and explain what to expect at each stage of the process. If you need to stay mobile, use Ford accident management - a courtesy car is provided to keep you mobile.

How do I report an accident online?

Reporting your Ford repair online couldn't be easier.

Simply complete our estimate request with as much detail as possible. If it's safe to do so, include photos of the damage to help our engineers.

Start your request
Do I have to use my insurer's repairer?

You can choose where your vehicle is repaired, even if your insurer has an approved repairer scheme and suggests otherwise. With Ford Accident Management we look after the entire journey and only use Ford approved repairers (FCCN).

Do you use genuine Ford parts?

Yes. All certified Ford Repairers (FCCN) will use Ford parts.

How do I track repair progress?

Once your repair is registered with Ford Accident Management, we'll send you an email and text message with your unique ID so you can log in to your portal on this website.

Your repair portal
What information do I need to report an incident?

Your location, vehicle details, and if it's safe to do so, photos of the damage will help our engineers create a more accurate repair plan and order any required parts as soon as possible.

Ford Certifed Collision Network

Useful Links

Ford Main Site
Ford Parts
Ford Pass

Quick Links

Your Repair Hub
Help and Support
Get in Touch

Need Help?

One call does it all, our team is here to help

Call our support line 0800 587 3673, one call and we can sort it all.

Need Help?

One call does it all, our team is here to help

Call our support line 0203 564 4444, one call and we can sort it all.

Privacy Policy | © 2026 White Room Consortium | Sentinel
Ford Accident Management is provided on behalf of Ford Motor Company Limited by White Room Consortium Ltd. Company Registration No - 07768048 Registered in England and Wales. Registered Office: The Deep Business Centre, Tower Street, Hull, HU1 4BG.