Help & Support

We are here to help you through your repair journey

Most of the common queries can be solved by looking at our FAQ. Our help pages below explain each part of the process with instructions to help you book and manage your repair.

How do I get my repair guarantee?

Support when you need it most

Our Ford Accident Management team is with you every step of the way, helping ensure your repair is handled quickly, safely and with complete care. Find out more.

Ford Certified Quality

Ford Certified Collision Network repairers follow the highest standards, using the right tools, expertise and genuine Ford parts to restore your vehicle safely and correctly. Their focus is on getting you back on the road with confidence.

Your Guarantee

The Collision Guarantee is testament to our commitment to our customers, confidence and belief in our high levels of quality control and workmanship by our repairers.

Help & Support

If you are unsure what to do next or need support with your repair, you can visit our help area or speak with one of our Ford Repair Specialists on 0800 587 3673. We are here to guide you.

Need Help?

One call does it all, our team is here to help

Call our support line 0800 587 3673, one call and we can sort it all.

Ford Accident Management is provided on behalf of Ford Motor Company Limited by White Room Consortium Ltd. Company Registration No - 07768048 Registered in England and Wales. Registered Office: The Deep Business Centre, Tower Street, Hull, HU1 4BG.

Help & Support

We are here to help you through your repair journey

Most of the common queries can be solved by looking at our FAQ. Our help pages below explain each part of the process with instructions to help you book and manage your repair.

Where's my repair reference?

When will my repair be ready?

How do I book my repair?

How do I leave feedback?

How do I get my repair guarantee?

Get in touch

Your repair journey, always in view.

Stay updated at every step with your dedicated Ford repair portal, available 24/7.

Your Ford, Your Choice

You have the right to choose where your vehicle is repaired.

Support when you need it most

Our Ford Accident Management team is with you every step of the way, helping ensure your repair is handled quickly, safely and with complete care. Find out more.

Ford Certified Quality

Your Guarantee

Help & Support

Useful Links

Ford Main Site

Ford Parts

Ford Pass

Quick Links

Your Repair Hub

Help and Support

Get in Touch

Need Help?

One call does it all, our team is here to help

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Ford Accident Management is provided on behalf of Ford Motor Company Limited by White Room Consortium Ltd. Company Registration No - 07768048 Registered in England and Wales. Registered Office: The Deep Business Centre, Tower Street, Hull, HU1 4BG.