Frequently Asked Questions

The hub is updated every time your repair progresses through the process, as well as, when your repairer sends a photo or text update, you will be notified every time this happens.

If a policy excess applies to your policy and it hasn't been waived by your insurer, then the excess will be payable upon completion of your repairs. Before paying your policy excess you should check around the vehicle to ensure you are happy with repairs. Any queries regarding your policy excess should be addressed in the first instance to your insurer.

The repair duration will depend upon the level of damage and the work required to repair your vehicle. Your repairer will be able to give you an estimated completion date upon preparation of the estimate.

This will be displayed on your hub, you will be notified if this changes due to parts availability or unforeseen circumstances.

In the unlikely event of a problem with your repair, then in the first instance contact your repairer, their details are on the certificate and on your hub. Explain any problems that you may have. As a Vizion approved repairer they will investigate and offer support to rectify the problem.

In the unfortunate event that your vehicle is a write off, your insurer will contact you to discuss how best to settle your claim. Your repairer will request the return of the courtesy vehicle.