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Your Repair Reference

Where can I find my Repair Reference?

Your Repair Reference (not your Claim Reference) is included in the email or SMS we send to invite you to book your repair or view repair updates in the Repair Hub.

Make a note of your Repair Reference

We recommend saving your Repair Reference. It's unique to your repair and can be used to access your repair details throughout your repair journey.

Can't find your Repair Reference?

No problem:

If you provided an email address when you first contacted us, you can use your email address and vehicle registration to request an email with your details using the form below

Email Address * *
Vehicle Registration * *
Using your HubYour Repair ReferenceFrequently Asked QuestionsBooking your RepairUsing your PortalHow long will my repair take?Communication PreferencesService UpdateGet in Touch

Support when you need it most

Our Ford Accident Management team is with you every step of the way, helping ensure your repair is handled quickly, safely and with complete care. Find out more.

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Ford Certified Quality

Ford Certified Collision Network repairers follow the highest standards, using the right tools, expertise and genuine Ford parts to restore your vehicle safely and correctly. Their focus is on getting you back on the road with confidence.

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Your Guarantee

The Collision Guarantee is testament to our commitment to our customers, confidence and belief in our high levels of quality control and workmanship by our repairers.

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Help & Support

If you are unsure what to do next or need support with your repair, you can visit our help area or speak with one of our Ford Repair Specialists on 0800 587 3673. We are here to guide you.

Ford Certifed Collision Network

Useful Links

Ford Main Site
Ford Parts
Ford Pass

Quick Links

Your Repair Hub
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Get in Touch

Need Help?

One call does it all, our team is here to help

Call our support line 0800 587 3673, one call and we can sort it all.

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Ford Accident Management is provided on behalf of Ford Motor Company Limited by White Room Consortium Ltd. Company Registration No - 07768048 Registered in England and Wales. Registered Office: The Deep Business Centre, Tower Street, Hull, HU1 4BG.